Q: How do I change my TD password?
A: Log into your TD Admin page (not HTD Admin page) using your current TD name and password. Then click the link that is marked 'Change TD Password'.
Q: How do I change my TD name?
A: Log into your TD Admin page (not HTD Admin page) using your current TD name and password. Then click the link that is marked 'Change TD Name'. The system will automatically change your TD name to match your new player name.
Q: How do I change my TD email address?
A: Log into your TD Admin page (not HTD Admin page) using your current TD name and password. Then click the link that is marked 'Change Email'. This will show you your current email and allow you to change it.
Q: Why do we have players dropped from tourneys when they are members and have plenty of ladderbux?
A: At times the system will drop teams from a tourney for no given reason. The programmers have been looking at this but it is about impossible to catch it happen in the act.
Q: We had a sub in a tourney, how can we get them their tourney stats and ladderbux?
A: Anytime a sub is used in a tourney, they are not entitled to any stats or bux. This is why most leagues try and not use subs unless they have to. In most cases they will just time out the player that either did not show up or booted.
Q: I get an error when trying to log into the TD Admin page, what can I do to correct this?
A: To retrieve your TD password, go to http://www.igl.net/tk There is a link for lost password. The system will automatically send the TD their password to the email address listed for the TD. Have them delete all bookmarks from their computer that is associated with this league. Close all open windows. Then clear your cache, delete cookies, and delete contents of all temp folders. Open a new browser window and manually type in the links to your league page, TD Admin page and any other pages they will need. They may then bookmark these pages for use. This will normally take care of your problem.
Also make sure that if your TD has a firewall that the security setting is set at medium. Any higher setting will cause this problem.
We also have been finding that if the TD has not been downloading and installing the critical updates from their browser provider, that this has been causing many problems with the TDs when they are trying to enter some of the links. Please go to your browsers home page , download, and install all critical updates. If nothing above has fixed the problem then please have them try to log in using this link http://tourneys.igl.net/tk/
Q: I have lost my TD password, can I get this sent to me?
A: To retrieve the TD password, go to http://www.igl.net/tk
There is a link for lost password. The system will automatically send the TD their password to the email address listed for the TD.
Q: How can I add pictures and music to my tourney pages?
A: The images, backgrounds, and music has to be stored on your web pages and then linked to the tourney page. For more information on how to accomplish this please use the 'TD help page' link from your TD admin page.
Q: I am a new TD, why do I get an error that says I an not allowed to host tourneys?
A: Please contact your HTDs to get trained. Once trained they will place you in the 'active' status.
Q: I just hosted the TOC for our league. Why didn't any of the matches get reported to the ladder side?
A: When using the automated TOC option, the tourney is set up as an invitational only. This way you can make sure that only the players who won a tourney is registered to play. Invitational only tourneys are set up by the system to be non-ladderstats. This means that none of the matches will be reported to the ladder side. This feature is not changeable by the TD.
Q: I just hosted a tourney and declared the wrong winner. Can this be fixed?
A: On the TD/HTD Admin page there is a link marked 'Tourney Support'. If you click that you will be taken to a page where you can select a 'Incorrect Tourney' form. Fill in the information and submit the form. We will be glad to help fix this error as soon as we receive the information.
Q: I forgot to add a donation to my tourney. Can this still be processed?
A: Please click the link on your TD/HTD Admin page that is marked 'Tourney Support' link. From the drop down list select 'General/Other'. We will need to have TD name (player name if it is different than the TD name), tourney number, amount of bux donated, and winner of the tourney. As soon as we have that information we will be able to do the bux donation for you.
Q: I am not getting my hosting bux, can not donate, or can not use the ezpicker option?
A: Please click the link that is marked 'Tourney Support' from your TD/HTD Admin page. From the drop down list select 'General/Other'. Please let us know that you are not receiving your hosting bux, not able to donate in tourney, not able to use the ezpicker option, or not able to do a TD name change. Once we receive that support mail, we will be able to fix your TD account.